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| Viewer problems |
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| I can't see the player; i see the banner in the middle on the page but i can't see the video player. |
| Try to reload or refresh the page; please note, in some cases you need to close all Internet Explorer's windows and clear your internet temporary files. |
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| I load a portion of the video and now when i close and reopen the video page, the video don't load completely and it stop at random position. |
| Close all Internet Explorer pages and go to "Internet Options" and delete all temporary internet files; then turn back to the video page and load the video again till the start. |
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| The video is very slow; the buffer need hours for loading. Can i do something? |
| Make sure you have a properly connection speed for your video; in some cases the server can be very traffic and full of users. In that cases you can wait till the completely load of the video and then click play or turn back later. |
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| I found some bugs/errors for my operating system / browser; where i can find support and / or report that bug? |
| You can report an error / bug always in the developer forum at this address: http://www.explorertv.com/eforum |
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| The flash player freeze the video when i go in fullscreen mode. How i can bypass this problem? |
| Some latest video card are accelerated for the HDfull resolution; this resolution can be not supported to the currently flash player client and your display resolution and in some cases can result a bug. For bypassing this problem simply click on the right button on the video player and choose "Settings" and unflag the "Hardware accelleration" field. In this way you don't use the acceleration drivers of your video card and gpu, but the video in fullscreen can use much more cpu in you computer. |
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| Is possible to find some malicious software or viruses or spyware in this site? |
| No. Servers operations are 24/7 controlled by humans; the upload system is builded for accept only video files and the conversion software is build for prevent any fraudolent use in the servers. All the data passed are stored every second in the server logs for prevent any fraudolent use and are conformed to our policy privacy that can you read here: http://www.myetv.tv/privacy_policy/p_p_index_eng.html |
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| When i click on "Close to Play" button, nothing appears. |
| Be sure you have installed the last Java version on your computer, for your browser. For downloading Java for free go here: www.java.com |
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| I only see this: "You need flash for watch this video". |
| Be sure you have installed the latest version of Adobe Flash Player. For downloading the latest version of Flash Player for free go here: http://get.adobe.com/flashplayer/ or http://www.adobe.com |
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| Uploading problems |
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| I can't see the percentage area when i upload a file. Where is it? |
| The percentage of the upload is in a frame in the main window; you must turn on the iframe in your browser if you see an error message like "Turn on IFRAME in your browser". |
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| The main page of the upload show this message "Impossible to connect to the site" and the popup block at random percentage. |
| Close the popup and close the main page with the X button of your browser; acces at the site and try again to upload. The error occour because the upload system of MyeTV use a stream object to upload the files and that requires that the connection must to still costantly. In some cases it can be caused by a maintenance on the server's upload page but in the major of cases can be a problem with your connection (expecially if you use wireless system that can be disconnect randomly). Try again to upload and the problem can disappear. If the problem persist, contact our support at support@explorertv.tv |
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| The popup window is blocked at the 0% with no refresh. What i have to do? |
| Be sure you have installed the last Java version on your computer, for your browser. For downloading Java for free go here: www.java.com |
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| The popup window seems to still blocked in a random percentage; what i have to do? |
| Nothing. You can wait for the automatic refresh of the popup and don't do nothing; it will refresh automatically after some seconds or minutes. If the popup still don't refresh after some minutes you can try to force the refresh of the popup by clicking on the popup and press the F5 button; be sure to select the popup before press the F5 button: if you refresh the main page the upload can be cancelled. |
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| eLive problems |
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| Why i need to insert the eLive license to open a stream? |
| A license is required for a server-side identification procedures in the streaming server; the license is free to use and can be revoked at any time if you violate the terms of use. |
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| I have insert the license but when i refresh the page i can't access... |
| The system can require some minutes for apply the license code and open the channel; you can turn back after max. 5 minutes and you will see that the channel is successfully opened. |
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| When the system accept my license, i see only a bar on the top of the page... |
| You have to click to "ROOMS" and click on "CREATE NEW ROOM" for starting your streaming. You can't delete the room after that you have created; when a user will connect to your elive channel he will join your created room automatically without click a button. |
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| What i need for streaming? |
| You need a webcam and a mic, or a software that can record in real time from your screen or both; elive will detect automatically this devices connected to your computer and you can change from a device to another device at any time. |